Essential metrics to help you understand how customers experience your brand. Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers
Exceptional customer service starts with effective and strategic process quality improvement that involves both team leaders and an unbiased quality assurance team. Quality assurance in
Science fiction and Hollywood have long polluted the perception of artificial intelligence with doomsday prophecies and new world order, and while these perceptions have been
Although an Internet presence has the power to revolutionize an industry, many companies are finding that customers are leaving their websites without purchasing. However, studies
Gauging the degree of satisfaction or discontent your customers are experiencing with your products or services is a critical factor in preserving your bottom line.
Marketing automation is the technology that helps your company perform regular tasks more effectively. Think of some of the biggest companies you know, for example,
Regardless of your personal feelings on social media, it is no longer an option not to have a presence. Satisfied customers will buy from you
It seems that more and more everyday processes and jobs are starting to include a measure of automation, where there’s less for flesh-and-blood humans to
Why you may want to adopt a best-of-both-worlds approach. While androids are both an operating system and a sci-fi concept that’s becoming more realistic with
“Integrating AI into daily call center business operations has the potential to reshape the workplace and provide unimaginable opportunities for growth.” It is hard to
Tap into the value that social customer service offers. Start with a solid plan that addresses the potential pitfalls. For a long time, traditional customer
There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work