In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with
What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively
Technology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social media have we had access
CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with