With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog
Customers expect superior customer service with each contact. As a company, you cannot offer quality customer service without a plan to measure and monitor the
Businesses and educational institutions alike have taken to the internet to build their presence and drive customers to their doors, all in an effort to
CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with