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Providing the BEST Customer Satisfaction through Chat Services

November 21, 2017

Live chat makes interacting with existing and potential customers much more efficient. Studies have found when companies implement live chat services, it significantly improves customer

Redefining Shopping Cart Abandonment In Face Of New Challenges

November 6, 2017

Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to

3 Tips to Maximize First Contact Resolution on Live Chat

June 21, 2017

As a business owner, you want to do everything possible to take proper care of your customers and resolve any issues they might have. One