Why you may want to adopt a best-of-both-worlds approach. While androids are both an operating system and a sci-fi concept that’s becoming more realistic with
What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively
Technology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social media have we had access
Live chat makes interacting with existing and potential customers much more efficient. Studies have found when companies implement live chat services, it significantly improves customer
Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to
With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog
Customers expect superior customer service with each contact. As a company, you cannot offer quality customer service without a plan to measure and monitor the
Businesses and educational institutions alike have taken to the internet to build their presence and drive customers to their doors, all in an effort to
CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with
Etech is not only dedicated to staffing call centers scattered around the world, we also make sure we do our part to value our people