With the growing landscape of artificial intelligence, we are looking at a way to improve customer engagement and provide remarkable customer service experiences. However, integrating
Every function within an organization generates a lake full of data. It’s now up to organizations to decide whether this data will flow freely, irrigate
Microsoft estimates that 90% of all Americans consider customer service to be a discerning factor in which companies they choose to engage with. Salesforce reports
We have already passed the first quarter of 2021 and if your brand has not yet started preparing for your customers’ changing expectations in the
You might be struggling to offer an optimum level of customer service as speed and convenience become more desired. How do you ensure customer satisfaction
Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much
You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in
As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims
Your customers do more than just buy your products or use your services. They experience your brand. Good experiences lead to higher revenues. Deliver a
Call centers have come along way from the institutions that emerged in the 1960s to efficiently handle high volumes of customer calls. Today’s call centers