Events


Upcoming Events


Call Center Campus

May 17–20, 2026

Location: The Wigwam Resort, Arizona

In today’s rapidly evolving contact center landscape, continuous learning is the key to leadership excellence. The Call Center Campus Symposium offers a hands-on environment where attendees can gain new skills, reflect critically on their operations, and learn from peers and industry experts tackling similar challenges. Join Etech Global Services at the Call Center Campus Symposium 2026, where leaders and innovators come together to advance best practices, enhance leadership skills, and redefine customer experience excellence.

Keynote: Prickly Truths: Leadership readiness in the age of AI

Etech’s Session Led by:

  • Jim Iyoob, President, ETS Labs | Chief Revenue Officer, Etech
  • Melissa Wood, Dean of Global Leadership Development, Etech Global Services

What You’ll Gain:

  • Hands-On Learning: Participate in dynamic sessions led by Experts and industry thought leaders to strengthen your operational and leadership capabilities.
  • Actionable Insights: Learn how to apply practical strategies that boost agent engagement, optimize performance, and drive exceptional customer outcomes.
  • Peer Networking: Engage with professionals across industries who are raising the bar for call center excellence and share experiences that inspire growth.

Why Attend:

From interactive workshops to meaningful networking sessions, every aspect of the Call Center Campus Symposium is crafted to enhance your skills, expand your network, and fuel your organization’s long-term success. Contact us to schedule a meeting or learn how Etech can help you elevate your customer experience strategy through innovation, data, and people-first leadership.

Stay tuned for more updates!

Register Now
Save The Date 5/17/2026 5/20/2026 America/Los_Angeles Call Center Campus

Location: The Wigwam Resort, Arizona

In today’s rapidly evolving contact center landscape, continuous learning is the key to leadership excellence. The Call Center Campus Symposium offers a hands-on environment where attendees can gain new skills, reflect critically on their operations, and learn from peers and industry experts tackling similar challenges. Join Etech Global Services at the Call Center Campus Symposium 2026, where leaders and innovators come together to advance best practices, enhance leadership skills, and redefine customer experience excellence.

Keynote: Prickly Truths: Leadership readiness in the age of AI

Etech’s Session Led by:

  • Jim Iyoob, President, ETS Labs | Chief Revenue Officer, Etech
  • Melissa Wood, Dean of Global Leadership Development, Etech Global Services

What You’ll Gain:

  • Hands-On Learning: Participate in dynamic sessions led by Experts and industry thought leaders to strengthen your operational and leadership capabilities.
  • Actionable Insights: Learn how to apply practical strategies that boost agent engagement, optimize performance, and drive exceptional customer outcomes.
  • Peer Networking: Engage with professionals across industries who are raising the bar for call center excellence and share experiences that inspire growth.

Why Attend:

From interactive workshops to meaningful networking sessions, every aspect of the Call Center Campus Symposium is crafted to enhance your skills, expand your network, and fuel your organization’s long-term success. Contact us to schedule a meeting or learn how Etech can help you elevate your customer experience strategy through innovation, data, and people-first leadership.

Stay tuned for more updates!

 Location: The Wigwam Resort, Arizona

Customer Connect Expo 2026

September 9-10, 2026

Location: Georgia World Congress Center

We are excited to announce that Etech Global Services will be attending Customer Connect Expo 2026—one of the industry’s leading platforms for customer experience and contact-center innovation.

Etech Speakers:

  • Jim Iyoob, President, ETS Labs | Chief Revenue Officer, Etech
  • Manu Dwivedi, Sr. Director, Etech Global Services | AVP, ETS Labs
  • Scott Thomas, Associate Vice President, Client Support at Cox Automotive Inc.

What to Expect at the Expo:

  • Discover the latest innovations and technologies shaping the future of customer engagement.
  • Connect with CX leaders, vendors, and decision-makers across automotive, retail, banking, healthcare, hospitality, and more.
  • Gain actionable insights into digital transformation, contact-center excellence, and customer experience strategies that align with Etech’s people-first leadership approach.

If you’d like to meet us at the event or schedule a session, feel free to reach out. Stay tuned for more updates!

Register Now
Save The Date 9/9/2026 9/10/2026 America/Los_Angeles Customer Connect Expo 2026

Location: Georgia World Congress Center

We are excited to announce that Etech Global Services will be attending Customer Connect Expo 2026—one of the industry’s leading platforms for customer experience and contact-center innovation.

Etech Speakers:

  • Jim Iyoob, President, ETS Labs | Chief Revenue Officer, Etech
  • Manu Dwivedi, Sr. Director, Etech Global Services | AVP, ETS Labs
  • Scott Thomas, Associate Vice President, Client Support at Cox Automotive Inc.

What to Expect at the Expo:

  • Discover the latest innovations and technologies shaping the future of customer engagement.
  • Connect with CX leaders, vendors, and decision-makers across automotive, retail, banking, healthcare, hospitality, and more.
  • Gain actionable insights into digital transformation, contact-center excellence, and customer experience strategies that align with Etech’s people-first leadership approach.

If you’d like to meet us at the event or schedule a session, feel free to reach out. Stay tuned for more updates!

Location: Georgia World Congress Center


Past Events


Customer Analytics Exchange​

July 23-25, 2025
Etech Global Services is excited to be participating at the Customer Analytics Exchange. This event is designed for industry leaders committed to leveraging the latest technologies for improving customer experiences. Our team looks forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities.

Etech Expert Insights:
  • Jim Iyoob, Chief Customer Officer, Etech Global Services
  • Patrick Reynolds, VP-Customer Engagement, Etech Global Services


Etech's Thinktank:
  • Topic: Stop Losing Millions: How to Uncover Revenue Hidden in Customer Conversations.
  • Date and Time: Wednesday, July 23rd 5:15 PM – 6:00 PM CDT


We look forward to contributing to the advancement of data-driven customer experiences at this exclusive exchange.

Webinar: Why 90% of Contact Center AI Fails: How to Pick Winners

August 6th 2025
Let’s face it—everyone’s talking about AI. But with 90% of AI startups failing in the first year, how do you know which solutions are worth your time? Whether you’re exploring new vendors or rethinking your current setup, this webinar will help you cut through the noise and focus on what truly works.

Who Should Attend
  • Customer Experience business leaders exploring AI tools.
  • CX and Operations professionals looking to improve performance.
  • Technology and Innovation heads responsible for digital transformation.
  • Contact Center Executives


Meet the Speakers:
  1. Jim Iyoob, Chief Customer Officer, Etech Global Services.
  2. Jordan Zivoder, Quantitative Research Lead, Customer Managment Practice.
  3. Manu Dwievedi, Senior Director of Etech Insights, Etech Global Services.


CCW Las Vegas

June 9-12, 2025
Etech is excited to announce our participation in Customer Contact Week (CCW) Vegas 2025. As a premier event for contact center excellence CCW provides the perfect backdrop for Etech to showcase our innovative solutions and industry insights.

What to Expect:
  • Engaging Keynote Session: Join us for an insightful workshop: AI Analytics That Work: Beyond the Hype.
  • Interactive Booth Experience: Visit our state-of-the-art booth: 1403 to see live demonstrations of our latest technologies and methodologies.
  • Networking Opportunities: Connect with Etech’s thought leaders and industry peers in the vibrant atmosphere of Las Vegas.

Speakers:
  • Jim Iyoob: Chief Customer Officer, Etech Global Services
  • Shawndra Tobias: SVP Customer Experience, Etech Global Services
  • Manu Dwievedi: Sr. Director, Etech Global Services
  • Dana Lloyd: Sr. Director Customer Care, Synovus

CCW Orlando

January 27-29, 2025
Mark your calendars! Etech is gearing up for a dynamic presence at Customer Contact Week (CCW) Orlando 2025. As a hub for contact center innovation, CCW provides the perfect backdrop for Etech to showcase our cutting-edge solutions and industry insights.

What to Expect:

  1. Hands-on Workshop: Dive deep into practical strategies with our interactive session. (Topic to be announced soon)
  2. Innovative Booth Display: Experience firsthand demonstrations of our latest technologies and methodologies.

CCW Orlando offers a unique opportunity to engage with Etech’s thought leaders in a vibrant, collaborative environment. Whether you’re looking to optimize your current operations or completely transform your customer contact approach, our team is ready to guide you through the next evolution of customer service.

Stay tuned for updates on our workshop details and booth. We’re excited to connect with you in the magical setting of Disney Orlando!

For more information or to arrange a meeting, please fill out the form.

Customer Connect Expo 2025

April 16-17, 2025
Save the date! Etech is thrilled to announce our participation in the Customer Connect Expo 2025. This premier event for customer experiences professionals provides the ideal platform for Etech to showcase our innovative solutions and share our expertise in revolutionizing customer interactions. What’s in Store:
  • Expert-Led Seminar: Join us for an insightful session AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation featuring expert insights from:
    • Jim Iyoob, Chief Customer Officer, Etech Global Services
    • Trevor Clark, Founder and CEO, ShyftOff
  • Interactive Demo Zone: Get hands-on experience with our state-of-the-art customer service technologies and tools. Customer Connect Expo 2025 presents a fantastic opportunity to engage with Etech’s industry experts in an energetic, knowledge-rich environment. Whether you’re looking to enhance your current customer service strategies or embark on a complete digital transformation journey, our team is here to guide you towards exceptional customer experiences.
Meet us at Booth #348 We’re looking forward to connecting with you in the vibrant city of Las Vegas! To schedule a meeting or learn more, please fill out the form.

CompliancePoint Exchange ’24

October 8-9, 2024
Etech is excited to participate in CompliancePoint Exchange ’24 (CPX24), a premier two-day event dedicated to marketing compliance and data privacy. Join us to gain insights from industry leaders and learn how to implement effective compliance strategies and mitigate risks.

Etech Panel Session: Using Automation to Facilitate Compliance and Save the Business Money

Key Highlights:

  • How technology enhances compliance monitoring and reduces costs
  • Real-world case studies from various industries
  • Legal implications, data privacy, and risk mitigation
  • Best practices for implementing compliance programs
  • Unexpected benefits beyond compliance


Schedule a meeting with us today to receive a 50% discount code!

ACCA Annual Fall Symposium/XPO

September 18th – 19th, 2024.
Etech is thrilled to announce our participation in the ACCA Annual Fall Symposium/XPO, a premier event for contact center professionals in Central Texas. Join us for a day filled with insightful sessions and valuable networking opportunities. For more information or to schedule a meeting with our team at the event.

CX Innovation Summit 2024

September 25-26, 2024
Etech is proud to announce our participation in the upcoming CX Innovation Summit, a premier event for customer experience professionals. Our team of experts will be joining industry leaders to share insights on elevating CX strategies and delivering exceptional customer experiences.

Key Highlights:
  • Explore innovative approaches to personalized interactions and seamless experiences
  • Gain actionable insights on staying agile in the face of evolving customer expectations
  • Learn about cross-functional collaboration to enhance CX delivery
  • Discover strategies for driving growth and customer loyalty through innovative CX

Join us to learn how Etech can help you transform your customer experience strategy and stay ahead in today’s competitive landscape.
For more information or to schedule a meeting with our team at the event, please fill out the form.

Customer Contact Week Vegas 2024

June 3-6, 2024
Curious about how Voice of Customer Analytics is revolutionizing contact centers? Join Etech’s workshop that offers a deep dive into the transformative potential of automated VoC analytics, equipping attendees with the knowledge and skills to unlock unprecedented customer insights and drive operational excellence without manual intervention.Curious about how Voice of Customer Analytics is revolutionizing contact centers? Join Etech’s workshop that offers a deep dive into the transformative potential of automated VoC analytics, equipping attendees with the knowledge and skills to unlock unprecedented customer insights and drive operational excellence without manual intervention.

Key Learning Points:
  • Discover how cutting-edge, fully automated technologies empower you to decode customer sentiments, preferences, and pain points from every interaction, providing a holistic view of the customer journey.
  • Witness how QEval transforms unstructured conversations from customer conversations into meaningful, data-driven insights that fuel informed decision-making and continuous improvement
  • Explore compelling case studies that showcase the practical applications and tangible benefits of automated VoC analytics in contact centers
  • Review proven strategies with real world examples for coaching and empowering your teams to leverage automated VoC analytics effectively
  • Gain a glimpse into the future of contact center operations, where automated VoC analytics plays a pivotal role in delivering exceptional customer experiences and driving business growth through seamless, scalable insights.


Also, remember to visit our booth, #1407, to connect with our team for more discussions and insights.

Call Center Campus 2024

May 1-3, 2024
In today's fast-paced world, customer satisfaction is no longer enough; true differentiation lies in delighting your customers with every interaction. At Etech's must-attend keynote during Call Center Campus, you'll discover the secret to achieving this.

Imagine having access to data that helps you understand your customer's needs, pain points, and desires like never before. With speech analytics, this becomes a reality, as you unlock the power to extract rich insights from the very conversations your agents have with customers every day.

But we're not just talking about data; we're talking about actionable intelligence that can transform the way you operate. From enabling precise, data-driven agent coaching to identifying experience gaps and areas for improvement, speech analytics empowers you to continuously elevate your CX game.

Don't miss this chance to be part of the contact center revolution. Register for Etech's keynote at Call Center Campus today.