Events


Upcoming Events


CCW Orlando

January 27-29, 2025
Mark your calendars! Etech is gearing up for a dynamic presence at Customer Contact Week (CCW) Orlando 2025. As a hub for contact center innovation, CCW provides the perfect backdrop for Etech to showcase our cutting-edge solutions and industry insights.

What to Expect:

  1. Hands-on Workshop: Dive deep into practical strategies with our interactive session. (Topic to be announced soon)
  2. Innovative Booth Display: Experience firsthand demonstrations of our latest technologies and methodologies.

CCW Orlando offers a unique opportunity to engage with Etech’s thought leaders in a vibrant, collaborative environment. Whether you’re looking to optimize your current operations or completely transform your customer contact approach, our team is ready to guide you through the next evolution of customer service.

Stay tuned for updates on our workshop details and booth. We’re excited to connect with you in the magical setting of Disney Orlando!

For more information or to arrange a meeting, please fill out the form. Register Now
Save The Date 1/27/2025 1/29/2025 America/Los_Angeles CCW Orlando Mark your calendars! Etech is gearing up for a dynamic presence at Customer Contact Week (CCW) Orlando 2025. As a hub for contact center innovation, CCW provides the perfect backdrop for Etech to showcase our cutting-edge solutions and industry insights.

What to Expect:

  1. Hands-on Workshop: Dive deep into practical strategies with our interactive session. (Topic to be announced soon)
  2. Innovative Booth Display: Experience firsthand demonstrations of our latest technologies and methodologies.

CCW Orlando offers a unique opportunity to engage with Etech’s thought leaders in a vibrant, collaborative environment. Whether you’re looking to optimize your current operations or completely transform your customer contact approach, our team is ready to guide you through the next evolution of customer service.

Stay tuned for updates on our workshop details and booth. We’re excited to connect with you in the magical setting of Disney Orlando!

For more information or to arrange a meeting, please fill out the form. JW Marriott, Disney, Orlando


Past Events


CompliancePoint Exchange ’24

October 8-9, 2024
Etech is excited to participate in CompliancePoint Exchange ’24 (CPX24), a premier two-day event dedicated to marketing compliance and data privacy. Join us to gain insights from industry leaders and learn how to implement effective compliance strategies and mitigate risks.

Etech Panel Session: Using Automation to Facilitate Compliance and Save the Business Money

Key Highlights:

  • How technology enhances compliance monitoring and reduces costs
  • Real-world case studies from various industries
  • Legal implications, data privacy, and risk mitigation
  • Best practices for implementing compliance programs
  • Unexpected benefits beyond compliance


Schedule a meeting with us today to receive a 50% discount code!

ACCA Annual Fall Symposium/XPO

September 18th – 19th, 2024.
Etech is thrilled to announce our participation in the ACCA Annual Fall Symposium/XPO, a premier event for contact center professionals in Central Texas. Join us for a day filled with insightful sessions and valuable networking opportunities. For more information or to schedule a meeting with our team at the event.

CX Innovation Summit 2024

September 25-26, 2024
Etech is proud to announce our participation in the upcoming CX Innovation Summit, a premier event for customer experience professionals. Our team of experts will be joining industry leaders to share insights on elevating CX strategies and delivering exceptional customer experiences.

Key Highlights:
  • Explore innovative approaches to personalized interactions and seamless experiences
  • Gain actionable insights on staying agile in the face of evolving customer expectations
  • Learn about cross-functional collaboration to enhance CX delivery
  • Discover strategies for driving growth and customer loyalty through innovative CX

Join us to learn how Etech can help you transform your customer experience strategy and stay ahead in today’s competitive landscape.
For more information or to schedule a meeting with our team at the event, please fill out the form.

Customer Contact Week Vegas 2024

June 3-6, 2024
Curious about how Voice of Customer Analytics is revolutionizing contact centers? Join Etech’s workshop that offers a deep dive into the transformative potential of automated VoC analytics, equipping attendees with the knowledge and skills to unlock unprecedented customer insights and drive operational excellence without manual intervention.Curious about how Voice of Customer Analytics is revolutionizing contact centers? Join Etech’s workshop that offers a deep dive into the transformative potential of automated VoC analytics, equipping attendees with the knowledge and skills to unlock unprecedented customer insights and drive operational excellence without manual intervention.

Key Learning Points:
  • Discover how cutting-edge, fully automated technologies empower you to decode customer sentiments, preferences, and pain points from every interaction, providing a holistic view of the customer journey.
  • Witness how QEval transforms unstructured conversations from customer conversations into meaningful, data-driven insights that fuel informed decision-making and continuous improvement
  • Explore compelling case studies that showcase the practical applications and tangible benefits of automated VoC analytics in contact centers
  • Review proven strategies with real world examples for coaching and empowering your teams to leverage automated VoC analytics effectively
  • Gain a glimpse into the future of contact center operations, where automated VoC analytics plays a pivotal role in delivering exceptional customer experiences and driving business growth through seamless, scalable insights.


Also, remember to visit our booth, #1407, to connect with our team for more discussions and insights.

Call Center Campus 2024

May 1-3, 2024
In today's fast-paced world, customer satisfaction is no longer enough; true differentiation lies in delighting your customers with every interaction. At Etech's must-attend keynote during Call Center Campus, you'll discover the secret to achieving this.

Imagine having access to data that helps you understand your customer's needs, pain points, and desires like never before. With speech analytics, this becomes a reality, as you unlock the power to extract rich insights from the very conversations your agents have with customers every day.

But we're not just talking about data; we're talking about actionable intelligence that can transform the way you operate. From enabling precise, data-driven agent coaching to identifying experience gaps and areas for improvement, speech analytics empowers you to continuously elevate your CX game.

Don't miss this chance to be part of the contact center revolution. Register for Etech's keynote at Call Center Campus today.

Call & Contact Center Expo

April 24-25, 2024
Are you ready to revolutionize your customer experience strategy? Join Etech at the upcoming Call & Contact Center Expo on April 24th and 25th in Las Vegas, where we'll be showcasing cutting-edge solutions and insights to help you thrive in today's dynamic market.

Meet our Chief Customer Officer, Jim Iyoob, and gain exclusive access to expert knowledge and industry best practices. Discover how to overcome common pain points such as disconnected customer journeys, AI integration, outdated service tactics, and high churn rates. Let's work together to unlock the full potential of your CX strategy!

But wait, there's more! We're offering FREE passes to this must-attend event, but spots are limited. Click the link below to secure your pass and join us at the forefront of customer experience innovation.

Don't miss this opportunity to network with like-minded professionals, learn from industry leaders, and take your customer experience to new heights. See you in Las Vegas!

From Data to Delight: How CARS Transformed VoC Data into Superior Customer Experiences

April 7-10, 2024
Data isn't just information; it's the driving force behind a paradigm shift in customer interactions. Learn firsthand from Charitable Adult Rides & Services (CARS), the actionable framework they employed to transform customer satisfaction, boost employee engagement, and elevate CX.

Key Takeaways:
  • Advanced techniques to systematically collect and analyze VoC data, achieving a deep understanding of customer needs and sentiments.
  • Enhanced capabilities to translate VoC insights into tailored customer experiences, delighting individuals through personalized interactions at every touchpoint.
  • Best practices for strategic analytics integration within your CX strategy, using data-driven decisions to enhance the end-to-end customer journey.

AI in CX: Debunking Myths and Driving Revenue

November 10, 2023
Do you think Artificial Intelligence is a threat or an ally? What if we tell you that AI can be leveraged as a powerful force in driving revenue and creating remarkable customer experiences! We have some surprising data for you! Join us for a data backed insightful webinar where industry veterans are going to unravel the myths surrounding AI technology and reveal its tangible impact on enhancing customer interactions. From dispelling misconceptions to highlighting the pivotal role of change management, get ready to learn the strategies for seamlessly integrating AI into your organizational processes.
We will dive deep into:
  • Myth-Busting AI in CX: Unveiling the truth about AI technology and its real impact on customer experience.
  • Change Management for Success: Strategies for effectively managing organizational change during AI adoption.
  • Digital Transformation: Exploring the role of AI as a cornerstone in the broader digital transformation journey.
  • Leadership Confidence: Building leadership buy-in and confidence for successful digital transformation initiatives.

This webinar is going to help you to embark on the journey of AI-driven CX transformation with newfound clarity and confidence. Armed with myth-busting insights, change management strategies, and leadership confidence-building tips, you will be equipped to leverage AI as a powerful force in driving revenue. We look forward to meeting with you, helping you stay ahead in the digital transformation race, and ensuring your business not only adapts but thrives in the AI-powered future.

Customer Contact Week Austin

January 23, 2023
Revolutionize Your Contact Center with AI-Powered Speech Analytics. What if you could unlock a 360-degree view of the customer journey and use those insights to delight customers and empower agents? AI-driven speech analytics make it possible. Speech analytics leverage artificial intelligence to extract invaluable insights from customer interactions. Whether you’re new to speech analytics or want to optimize current use, join our insightful workshop to explore how AI can catalyze human brilliance. Discover first-hand how industry leaders are leveraging speech analytics to revolutionize the customer experience.

Data Driven Humans: The Synergy of Culture & Data

October 22, 2022
Are you still making decisions based on single dimension information? Contact Centers across the world are embracing big data utilization, however, their ability to capture and collate omnichannel data to a single actionable point that can be used to make informed customer experience and agent engagement decisions is limited.